{"id":221062,"date":"2025-08-12T05:29:00","date_gmt":"2025-08-12T02:29:00","guid":{"rendered":"https:\/\/moroccomosaic.com\/?page_id=221062"},"modified":"2025-08-12T05:32:55","modified_gmt":"2025-08-12T02:32:55","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/moroccomosaic.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Politique de Retour et d'\u00e9change"},"content":{"rendered":"
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Politique de retour et d'\u00e9change<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nous esp\u00e9rons que vous serez satisfait de votre commande chez Moroccan Mosaic, mais nous savons aussi que chaque client a le droit d'\u00e9changer ou de retourner tout produit qui ne lui convient pas. Ceci est possible dans les 14 jours suivant la livraison.<\/p>

Si vous souhaitez retourner votre commande, veuillez contacter notre service client\u00e8le \u00e0 l'adresse suivante: Ben@moroccomosaic.com<\/span>.<\/p>

Pour plus d'informations, veuillez lire les conditions g\u00e9n\u00e9rales ci-dessous pour les retours\/\u00e9changes.<\/p>

Les retours de commandes non d\u00e9fectueuses sont possibles si :<\/span><\/h3>
  1. Vous avez annul\u00e9 la commande conform\u00e9ment aux conditions g\u00e9n\u00e9rales et en avez inform\u00e9 Moroccan Mosaic dans les 14 jours suivant la livraison.<\/li>
  2. Le produit n'a pas \u00e9t\u00e9 utilis\u00e9, ni endommag\u00e9 par vous.<\/li>
  3. Le produit est dans l'\u00e9tat dans lequel le client l'a re\u00e7u, y compris toutes les parties du produit. Les articles fragiles doivent \u00eatre emball\u00e9s dans un emballage s\u00fbr afin d'\u00e9viter tout dommage lors du retour.<\/li>
  4. L'article a \u00e9t\u00e9 r\u00e9emball\u00e9 dans sa bo\u00eete d'origine ou dans une bo\u00eete d'exp\u00e9dition \u00e9quivalente. Si vos articles ont \u00e9t\u00e9 livr\u00e9s sur une palette, veuillez la conserver en vue d'un \u00e9ventuel retour.<\/li>
  5. La proc\u00e9dure de retour doit \u00eatre engag\u00e9e imm\u00e9diatement apr\u00e8s l'annulation de la commande.<\/li><\/ol>

    Le droit de retour des produits ne s'applique pas :<\/span><\/h3>
    1. Produits sur mesure et fabriqu\u00e9s \u00e0 la demande<\/li>
    2. Produits utilis\u00e9s<\/li>
    3. Si nous d\u00e9tectons de la fourrure, des poils ou des taches d'animaux sur le(s) produit(s), nous d\u00e9ciderons automatiquement de ne pas accepter le retour.<\/li><\/ol>

      Les produits textiles ne seront accept\u00e9s que s'ils sont enti\u00e8rement neufs et non utilis\u00e9s.<\/p>

      Un article endommag\u00e9 ne sera ni repris ni \u00e9chang\u00e9 s'il n'est pas possible d'\u00e9tablir que l'article a \u00e9t\u00e9 endommag\u00e9 pendant le transport vers le client.<\/p>

      L'adresse de retour est la suivante<\/b><\/h3>

      Moroccan Mosaic<\/p>

      UAB Omabay<\/span>
      Domiceles Tarabildienes Str. 4b.<\/span>
      25128 Vilnius, Lithuania.<\/span><\/p>

      Veuillez ajouter votre num\u00e9ro de commande comme r\u00e9f\u00e9rence.<\/p>

      Instructions d'emballage :<\/b><\/h3>

      Veuillez emballer tous les produits dans leur bo\u00eete d'exp\u00e9dition d'origine ou dans une bo\u00eete d'exp\u00e9dition \u00e9quivalente.<\/p>

      Si vous utilisez le mat\u00e9riel d'exp\u00e9dition d'origine, veuillez retirer les anciennes \u00e9tiquettes d'exp\u00e9dition, les autocollants et autres notes.<\/p>

      Veuillez tenir compte des points suivants lorsque vous emballez le(s) produit(s) pour l'exp\u00e9dition :<\/b><\/h3>

      <\/b><\/p>

      Articles fragiles<\/b><\/h4>
      • Utilisez du mat\u00e9riel de rembourrage suppl\u00e9mentaire pour prot\u00e9ger le(s) produit(s) contre les dommages.<\/li>
      • \u00c9tiqueter la bo\u00eete d'exp\u00e9dition comme \u00e9tant \"fragile\".<\/li><\/ul>

        Emballage<\/b><\/h4>
        • Emballez le(s) produit(s) dans une bo\u00eete d'exp\u00e9dition de haute qualit\u00e9 en plus de l'emballage d'origine du produit.<\/li>
        • L'article ne doit pas toucher les parois du carton : laissez suffisamment d'espace autour de l'article et remplissez l'espace entre le produit et le carton avec du mat\u00e9riel d'emballage suppl\u00e9mentaire.<\/li>
        • Utilisez du ruban adh\u00e9sif transparent ou une pochette en plastique pour coller l'\u00e9tiquette d'exp\u00e9dition sur la bo\u00eete.<\/li><\/ul>

          Scellement<\/b><\/h4>
          • Utilisez du ruban adh\u00e9sif r\u00e9sistant.<\/li>
          • Fermez la bo\u00eete et scellez l'emballage.<\/li>
          • Renforcez les coins et les bords de la bo\u00eete si n\u00e9cessaire.<\/li><\/ul>

            Remboursements<\/b><\/h4>

            Le montant rembours\u00e9 pour les produits retourn\u00e9s est toujours rembours\u00e9 selon le mode de paiement utilis\u00e9 pour la commande.<\/p>

            Les frais d'exp\u00e9dition du retour sont \u00e0 la charge du client.<\/p>

            Si le produit retourn\u00e9 a \u00e9t\u00e9 utilis\u00e9, endommag\u00e9 ou n'est pas adapt\u00e9 \u00e0 la revente, Moroccan Mosaic se r\u00e9serve le droit de facturer des frais pour perte de valeur jusqu'\u00e0 concurrence du prix total du produit.<\/p>

            Le montant sera rembours\u00e9 dans les 7 jours suivant la r\u00e9ception du produit retourn\u00e9 dans notre entrep\u00f4t.<\/p>

            D\u00e8s r\u00e9ception du retour, nous v\u00e9rifierons l'\u00e9tat du produit et prendrons une d\u00e9cision sur la validit\u00e9 du retour. <\/span>(Voir la politique de retour et d'\u00e9change ci-dessus pour les retours inacceptables). <\/span><\/b>Si des d\u00e9fauts sont d\u00e9tect\u00e9s dans l'\u00e9tat du produit, notre service client\u00e8le prendra contact avec vous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            Returns and exchange policy \u2013 Online As we hope that you will be happy with your order from Moroccan Mosaic, […]<\/p>\n","protected":false},"author":165,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-221062","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - 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