Shipping Policy

1. Dispatch and Processing Time:

All Deliveries are shipped from our warehouse in Vilnius, Lithuania.

Orders are processed and shipped within 1 to 2 business days of the order placement, excluding weekends and holidays. In case of any delay or unforeseen circumstances, we will notify you promptly.

2. Shipping Methods:

We offer deliveries worldwide with our trusted partners. For local deliveries in Lithuania and the Baltic states we work with OMNIVA and LP EXPRESS, and for international deliveries we work with Siusk24 who collects the best shipping offers from their partners such as DPD, FEDEX Priority, DHL…

Delivery times will be mentioned at the checkout of your order. Please note that shipping times are approximate and may vary based on your location and external factors beyond our control.

3. Shipping Costs:

Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination. We may offer free shipping promotions during certain periods or for specific products.

4. International Shipping:

We currently ship Worldwide. International orders may be subject to customs fees, import taxes, duties, or other fees imposed by the destination country. These charges are the responsibility of the customer and will be collected at the time of delivery.

*Shipping restrictions to the US
Smaller items, that can fit in smaller boxes up to a certain size can be shipped and will encounter no issues going through customs.
However, shipping items on a larger scale such as chairs, tables or anything that may need to be palletized and shipped by sea is considered as an import or export.
This means that the following information is required in order to receive the shipment:
Company name and EIN number or Taxpayer ID
Additionally, customers in the US may need to fill out a CBP form required by customs.

5. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the provided tracking information.

6. Undeliverable Packages:

In the event that a package is undeliverable and returned to us, we will attempt to contact you to arrange for reshipment. Additional shipping fees may apply.

7. Lost or Stolen Packages:

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. We will assist you in any way we can.

8. Address Changes:

Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Holiday Shipping:

During peak seasons and holidays, shipping times may be longer than usual. We recommend placing orders well in advance to ensure timely delivery.

Important information for receiving your order:
You must report any incident on the driver’s delivery note if you notice signs of damage to your shipment or if you see any of the following:
1. The palettes and/or boxes are not standing upright.
2. The products are visible/not packaged correctly.
3. Visible signs of pressure or damage to the palette and/or boxes.
If you accept a damaged delivery and do not leave an incident report on the delivery note, you may not be eligible for a refund if the products inside are damaged.
If the item has been damaged during transport, please contact us within three days of receiving the order.
We recommend that you receive your parcel personally. If you have authorized the courier to leave it in a safe place and it goes missing after delivery, we are not responsible for this loss.
Once you have received your delivery, please check for the following:
1. Products missing from your order
2. Damaged products

Claims
If you think you have received a wrong, damaged, or defective product/s, please contact us via email within 3 days of delivery with your name, order number, and clear photos of the product/s, packaging, and shipping box if possible. We will process your claim, and contact you about the exchange or return as soon as possible.

10. Contact Information:

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at [email protected].